At the moment, Mandee ships orders only within India.
Our logistics network covers all major cities, towns, and rural locations, ensuring timely and reliable delivery across the country.
However, we are actively working on establishing international shipping partnerships to serve global wholesalers and retailers. This includes shipping to the Middle East, Africa, and Southeast Asia.
If you have bulk export requirements, you may still reach out to us at support@mandee.in, and our team will guide you through possible arrangements.
For any questions related to your orders, products, pricing, returns, seller partnerships, or technical support, our dedicated customer service team is always available.
You can reach us through:
Email: support@mandee.in
WhatsApp:+91 9988480380
Phone Support: Available Monday–Saturday, 10 AM to 7 PM
Live Chat: Coming soon on our website
Our support agents typically respond within 1–3 hours and are trained to resolve issues such as order status, product availability, and account troubleshooting.
Once your order is placed and dispatched, you will automatically receive a tracking link via email, SMS, and WhatsApp.
You can also track anytime from your dashboard under My Account → My Orders.
Your tracking page will display:
Current shipment status
Courier partner details
Estimated delivery time
Delivery attempts (if any)
Pickup & warehouse history
If your tracking is not updating, contact our support and we will manually verify your shipment with our logistics team.
Order changes (like product modification, address change, or quantity update) and cancellations are allowed until the order is packed and dispatched.
Once the order is shipped, cancellations are not possible, but we may help with a return request depending on the product category.
To request a cancellation/change:
Go to My Orders
Click “Request Cancellation/Change”
Choose the reason and submit
Our team processes the request within a few hours and confirms by email/SMS.
We offer a straightforward return policy to ensure a safe and transparent buying experience. You can return an item if:
You received a damaged or defective product
You received the wrong item or wrong quantity
The product is not as described or missing parts
The item has manufacturing issues
Returns must be requested within 48 hours of delivery.
Process:
Contact support with order ID and images/videos.
Our team verifies the issue within 24 hours.
Pickup is arranged from your location.
Replacement or refund is processed after inspection.
Refunds are issued to your bank or wallet within 3–7 working days after the returned item is received at our warehouse.
Delivery timelines depend on your location and order type:
Metro Cities: 3–5 working days
Tier 1 & Tier 2 Cities: 5–7 working days
Remote / Rural Locations: 7–10 working days
Bulk/Heavy shipments: 7–12 working days (depends on transport mode)
We always prioritize safe packaging, transparent tracking, and fast shipping through our verified courier partners.
Yes. Every order placed on Mandee comes with a 100% valid GST invoice, suitable for business claim, resale, or input credit.
Invoices include:
GSTIN
HSN code
Itemized tax breakup
Company details
Purchase summary
Your invoice automatically downloads from My Orders once the order is dispatched.
Absolutely. Mandee works exclusively with:
Verified wholesalers
Authorized distributors
Genuine manufacturers
Trusted market suppliers
Every product undergoes strict quality inspection before listing to ensure that customers receive authentic, high-quality, and reliable wholesale goods..
We strictly avoid counterfeit or substandard products.